shipping & returns
WHERE DOES MINT WELLNESS SHIP FROM?
We ship out of our logistics facility in Las Vegas, NV.
WHEN WILL MY ORDER SHIP?
Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Birthday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Mint Wellness cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.
DOMESTIC SHIPPING INFORMATION
We currently ship via USPS. Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification. Note: We are not in the office during the weekends and holidays.
INTERNATIONAL SHIPPING INFORMATION
We currently offer USPS as a method of shipment. Delivery times can very but are usually 7-15 business days but can be delayed in customs. Total shipping costs is calculated by the size and weight of your package. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or USPS may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are NOT included in the shipping fees. Mint Wellness is not responsible for any duty or custom fees which may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.
DOES MINT WELLNESS SHIP TO P.O. BOXES?
We do not deliver to P.O. boxes for security purposes.
WHAT IS MINT WELLNESS’S RETURN POLICY?
All sales are final. Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please contact us within 30 days of receiving the product. Any issues beyond 30 days of your purchase will not be accepted. To be eligible for a return or exchange, we require a receipt or proof of purchase. If a replacement is not available we will refund the full purchase price of your item. For immediate response, please email: firstname.lastname@example.org
MY PRODUCT IS DEFECTED. WHAT CAN I DO?
If you believe your item is defected, please email us at email@example.com with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.
WHEN CAN I EXPECT A REFUND?
We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.